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Privacy Policy

Privacy Policy

Shenzhen Fittop Health Technology Co., Ltd. and its affiliates (hereinafter referred to as "Fittop", "we", "us" and "our") are well aware of the importance of your privacy information and will respect your privacy. Please read this Privacy Policy (hereinafter referred to as "this Policy") carefully before submitting your personal data. This Policy applies to Fittop websites and products, devices or applications that show this Privacy Policy or are linked to this Privacy Policy (collectively referred to as our "Services"), including but not limited to Fittop official website (www.fittop.cn/), Fittop official account and Internet of Things (IoT) devices.

All words, pictures, user interfaces, visual interfaces, photos, trademarks, logos, sounds, music, artworks and computer codes (collectively referred to as "Contents") contained in the services provided by Fittop, including but not limited to the design, structure, selection, matching, expression, appearance, style and arrangement of such Contents, are owned, controlled or authorized by Fittop, or authorized to Fittop E-Commerce, and protected by trade dress, copyright, patent and trademark laws as well as various other intellectual property rights and anti-unfair competition laws.

This Policy describes how Fittop E-Commerce will process your data (whether personal or not), but may not cover all possible data processing scenarios. For the information about the collection of specific data of products or services, Fittop E-Commerce may explain to you the collection purpose, scope and use method of the corresponding information in the supplementary policy or in the notice provided at the time of data collection, and provide you with the way of independent choice and consent, and will collect and use such data after obtaining your express consent.

Fittop E-Commerce has the right to change, modify, add or delete some Contents of this Privacy Policy at any time. You can check this Privacy Policy regularly to see if it has changed. If you disagree with this Policy or any of its Contents in the process of reading this Policy, it may cause Fittop E-Commerce to become unable to provide you with relevant services normally or achieve the service effect we expect. Therefore, it is suggested that you should immediately stop using the relevant services provided by Fittop E-Commerce. If you continue to use relevant services provided by Fittop E-Commerce, it means that you recognize and agree to this Policy.

The purpose of our formulation of this Policy is to help you understand the following:

I. How can Fittop E-Commerce collect and use your personal data

II. How can Fittop E-Commerce use cookies and similar technologies

III. How can Fittop E-Commerce disclose your personal data

IV. How to access or modify your personal data

V. Protection of personal information of minors

VI. How can Fittop E-Commerce retain and protect your personal data

VII. Third-party providers and their services

VIII. How to contact us

IX. How is this Policy updated

I. How can Fittop E-Commerce collect and use your personal data

Personal data refers to information that can determine personal identity when used alone or in combination with other information. Such data will be directly submitted to us by you when you use our website, products or services and interact with us. For example:

1. The information completed and submitted by you when you register as a member and use related services provided by Fittop E-Commerce or other platform providers, such as your name, gender, date of birth, Identity card number, telephone number, e-mail address, address, head portrait, nickname, location and other related information.

2. When you choose purchase, delivery, installation and other services, we may ask your name, contact information, delivery address, billing address and bank card information in order to process your order.

3. When you download or use client software, Fittop E-Commerce may read information related to your device, including but not limited to your hardware model, IMEI number and other unique device identifier, MAC address, IP address, operating system version and device settings used to access services.

4. When you use any Fittop E-Commerce IoT device, Fittop E-Commerce may read your usage without further notice, including but not limited to your device model, device operation status and device function usage frequency, the log information of the IoT device, measurement data uploaded by the device or other usage information, the use of the device that may be captured by some built-in cameras of the device, etc.

5. When you use Fittop E-Commerce services or access the website of Fittop E-Commerce, Fittop E-Commerce will automatically receive and record the information on your browser and computer, including but not limited to your IP address, browser type, language used, access date and time, software and hardware characteristics information, web page records you need, etc.

6. Location information (only applicable to specific services / functions): When you download or use client software or access web pages, and use some Fittop E-Commerce services and Internet of Things devices, Fittop E-Commerce may read all kinds of information related to your location, such as the GPS signal of the device or relevant information of the nearby WiFi access point and mobile phone signal transmission tower, the country code, city code, mobile network code, cell ID, longitude and latitude information and language settings, which may be transmitted to us when you use some services.

7. Device permission call description

The following device permissions may be triggered when you use services provided by Fittop E-Commerce. In order to enable you to better manage your information, we will synchronously inform you of the purpose of the permission when applying for the permission in the product use process, and the possible impact on your use of the service if you do not open the permission. Please check it carefully. Before using specific functions, you can choose whether to authorize the opening of the following permissions. At the same time, you can change the authorization status at any time through the device permission setting page.

The following are the details of relevant functions and call permissions, which are listed for your reference:

(1) Reading and writing external storage space (Android version and iOS version): used to read and write photos and files on the device in functions such as scanning and user feedback.

(2) Location permission (Android version and iOS version): used to scan nearby WLAN lists, search nearby Bluetooth devices and other functions.

(3) Camera permission (Android version and iOS version): used to scan the QR code for device installation, account login and other functions.

(4) Reading phone permission (Android version and iOS version): used to generate device ID locally on the client and quickly call the after-sales phone number and other functions.

(5) Opening WLAN permission (Android version and iOS version): used to connect the WiFi sent by the device for device communication when the device is connected quickly.

(6) Opening Bluetooth permission (Android version and iOS version): used to connect the Bluetooth signal sent by the device for device communication when the device is connected quickly; for smart devices connected through Bluetooth, Bluetooth permission is also required for communication.

(7) NFC permission (Android version and iOS version): used to connect the NFC of the device for device communication when the device is connected quickly.

To the extent permitted by law, we will also obtain relevant data from public and commercial third-party sources, such as purchasing statistical data from other companies and obtaining order data from third-party e-commerce platforms to support our Services, the questionnaire response information sent to us when you participate in the questionnaire survey or user experience program, and relevant information we collect when you interact with us and with the partners of Fittop E-Commerce. The data we collect depends on the way you interact with Fittop E-Commerce, including the website you visit or the products and services you use, such as your name, gender, enterprise name, position, address, e-mail address, telephone number, login information (account number and password), photos, certificate information, etc. In some cases, you can choose not to provide personal data to Fittop E-Commerce, but if you choose not to provide, Fittop E-Commerce may not be able to provide you with relevant products or services, or respond to or solve the problems you encounter.

We may use your personal data for the following purposes:

1. Create an account, and use the personal information collected when an account is created through a website or mobile device to establish a user's personal account and data page.

2. Realize your transaction or service request, such as fulfilling the order. The information related to the e-commerce order can be used to process the purchase order and related after-sales service, including customer support and redelivery. The receiver's information, including his / her name, address, telephone number and postal code, will be used for delivery. The e-mail address is used to send package tracking information to the user. The list of purchased items is used to print an invoice and allow the customer to determine the items in the package. When you use Fittop E-Commerce's customer service telephone number, WeChat official account and other self-service platform to provide you with installation, repair and consulting services, according to your different demands, you need to provide us with your name, address, contact information and products to be installed or repaired, so that Fittop E-Commerce can provide you with necessary services in a timely manner.

3. Activate or verify products or services, and control and use devices. To control some of your devices, you need to use the APP to log in to your account and complete the network distribution and binding process of the devices normally. After completing these processes, you can control the devices remotely or in the LAN through the APP. Some devices need to be activated before they can be used. The activation process requires the use of relevant device information, including the MAC address, machine code, WiFi password, etc. If the activation fails, we may read the relevant device information and log information to evaluate the reason for the activation failure. At the same time, you may need to use your user name / password and other information to control your networked devices.

4. Provide location-based services. When some services are used, we or third-party service providers may use location information to provide you with the correct version of the services and provide accurate location to enable you to obtain the best possible user experience, for example, understanding the warehouse closest to you and estimating the delivery time by reading your location, or using different programs at different altitudes or in different regions to ensure the normal realization of the device functions, etc.

5. Send you information about products and services you may be interested in, including but not limited to inviting you to participate in Fittop E-Commerce's activities (such as promotional activities), market research or satisfaction survey, or send you marketing information. If you participate in lottery drawing, competition or similar promotion activities, we will use the information you provide to manage such activities. If you win a prize, your mobile phone number or nickname may be desensitized and then written into the winning list and published. If the activity is jointly promoted by us and a third party, we may share with it the personal information generated in the process of the activity and necessary for completing the activity (the number of users participating in the activity, the list of winners and the contact information of winners), so that the third party can distribute prizes to you or provide services for you in time.

6. Send you important notices, such as notices of the operating system or application update and installation.

7. Provide you with personalized user experience and personalized contents, such as obtaining additional product after-sales service.

8. Allow you to use third-party functions. Some of the functions of our products are operated by third-party service providers. Therefore, we need to share your information with third parties so that you can experience complete functions. For example, when you use our Services to search the audio, video and health encyclopedia and other Contents, we may need to send your search request to a third-party service provider.

9. Collect user feedback. The use feedback you provide can help improve our Services, device functions, etc. In order to track the feedback you choose to provide, we may use the personal information you provide to contact you and keep records.

10. Carry out internal audit, data analysis and research to improve our products and services.

11. Analyze business operation efficiency and measure the market share.

12. Synchronize, share and store the data you upload or download and the data required to perform the upload and download.

13. Comply with and implement applicable legal requirements, relevant industry standards or our policies.

Fittop E-Commerce may also collect and use non-identifying data. Non-identifying data refers to data that cannot be used to determine personal identity. For example, Fittop E-Commerce will collect summarized statistical data, such as the number of website visits, the function usage frequency of Internet of Things devices, etc. The purpose of collection of this data by Fittop E-Commerce is to understand how users use its own websites, products and services. Hence Fittop E-Commerce can improve its services and better meet customer demands. Fittop E-Commerce may, at its sole discretion, collect, use, process, transfer or disclose non-identifying data for other purposes. We will try our best to isolate your personal data and non-identifying data and use them separately. If personal data is mixed with non-identifying data, it will still be deemed as personal data processing.

When Fittop E-Commerce processes your personal data, we will process it in compliance with applicable legal requirements and based on the appropriate legality basis, which includes the following:

1. Process your personal data for the performance of the contract when responding to your transaction or service request;

2. Process your personal data based on your consent;

3. When contacting you, conducting marketing or market research, and processing your personal data for the purpose of improving our products and services, implementing and improving our loss prevention and anti-fraud plans, we will do so based on the legal interests of us or a third party.

4. We may also process your personal data based on compliance with and performance of legal obligations.

II. How can Fittop E-Commerce use cookies and similar technologies

1. Cookies

In order to ensure the normal operation of the website, we sometimes store small data files called cookies on computers or mobile devices. A cookie is a plain text file stored by a network server on a computer or mobile device. The contents of a cookie can only be retrieved or read by the server that creates it. Each cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names and some numbers and characters. With the help of cookies, websites can store data such as user preference or commodities in shopping baskets.

The purpose of Fittop E-Commerce to enable cookies is the same as that of most website or Internet service providers, that is, to improve the user experience. With the help of cookies, websites can remember users' single visit (using conversation cookies) or multiple visits (using permanent cookies). With the help of cookies, websites can save settings, such as language, font size and other browsing preference of computers or mobile devices. This means that users do not need to reconfigure user preference each time they visit.

2. Website beacons and pixel tags

We will use website beacons, pixel tags and other similar technologies on the website. For example, an e-mail sent to you by Fittop E-Commerce may contain a click URL linked to the Contents of Fittop E-Commerce's website. If you click this link, Fittop E-Commerce will track this click to help us understand your product and service preference and improve customer service. If you don't expect your activities to be tracked in this way, you can unsubscribe from the mailing list of Fittop E-Commerce at any time.

3. Mobile analysis software

In the APP, we use mobile analysis software to better understand the functions of our APP in your mobile phone. This software may record the following information: the frequency of your use of the application, events occurring within the application, cumulative usage, performance data and the location of application crash.

4. Use of SDK

In order to ensure the stable operation and function realization of our client and enable you to use and enjoy more services and functions, SDK or other similar applications of authorized partners will be embedded in our application. Click to view the SDK details of our authorized partners.

Your use of our website means that you agree that cookies, website beacons, pixel tags, SDK and mobile analysis software will be used as described above.

III. How can Fittop E-Commerce disclose and share your personal data

Your personal information will be kept strictly confidential and will only be shared with data receivers in the categories listed below. In addition, we will only share your information with third parties in any circumstance other than the following circumstances with your consent, and you will be able to choose whether to allow us to share your information.

1. Fittop E-Commerce's affiliates. In order for us to provide services to you, recommend information you may be interested in, or protect the personal and property safety of Fittop E-Commerce or other users or the public from being damaged, your personal information may be shared among Fittop E-Commerce's affiliates. We will only share necessary personal information. If we share your personal sensitive information or any affiliate changes the purpose of using and processing your personal information, we will seek your authorization and consent again.

2. Authorized partners. We may share your information with credible authorized partners. We may share your account information, device information and location information with authorized partners to ensure the smooth completion of the services provided to you. However, we will only share your personal information for legal, proper, necessary, specific and clear purposes, and will only share the personal information necessary to provide services. Our partners have no right to use the shared personal information for any other purpose. At present, our authorized partners include the following types:

Authorized partners in advertising and analysis services.

Dealers, suppliers, service providers and other partners. Our dealers, suppliers and service providers include institutions providing technical services, telecommunication services, customer services, risk control services, audit services and legal services, financial institutions, e-commerce companies and platforms, offline stores, etc.

For companies, organizations and individuals with whom we share personal information, we will sign confidentiality agreements with them and require them to process personal information in an appropriate manner in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures. In the use of personal sensitive data, we require third parties to adopt encryption technology to better protect user data. Once it is found that they breach the agreement, we will take effective measures and even terminate the cooperation.

The purpose reasonably necessary to comply with the mandatory requirements of laws and regulations, court orders or requirements of competent government departments, safeguard the social and public interests, or protect the personal and property safety or legal rights and interests of our customers, Fittop E-Commerce or Fittop E-Commerce's employees.

Other parties obtaining your separate consent. In addition to the sharing described in this Privacy Policy, we may also share your information with third parties when you agree to share or make a sharing request.

3. Information that does not require consent

We may share anonymous information with third parties in the summary form for commercial purposes; we may share with them the general usage trends of our Services, such as the number of customers in a specific population who buy certain products or engage in certain transactions.

According to relevant laws and regulations, we may share, transfer and publicly disclose your personal information without your authorization and consent in the following circumstances:

Related to national security and national defense security;

Related to public safety, public health and major public interests;

Related to criminal investigation, prosecution, and trial and execution of judgments;

For the purpose of safeguarding your or any other individual's life, property and other major legal rights and interests, but it is difficult to obtain your or such individual's consent;

Your personal information disclosed to the public by yourself;

Personal information collected from legally disclosed information, such as legal news reports, government information publicity and other channels.

It is necessary to maintain the safe and stable operation of the products or services provided, such as finding and handling the faults of products or services.

Other circumstances provided by laws and regulations.

According to legal provisions, sharing and transferring personal information that has been de-identified on condition that it is ensured that the data receiver cannot recover and re-identify the subject of the personal information are not the external sharing, transfer and public disclosure of personal information, and the storage and processing of such data will not need to be notified to you and obtain your consent.

If you do not agree that we will provide your personal information to a third party in accordance with the above terms, please stop using our Services immediately.

IV. How to access or modify your personal data

You shall ensure that all personal data submitted is accurate. Fittop E-Commerce will try its best to maintain the accuracy and integrity of personal data and update such data in a timely manner. To the extent required by applicable laws, you may act as follows:

1. Have access to your specific personal data held by us;

2. Require us to update or correct your inaccurate personal data;

3. Refuse or restrict our use of your personal data;

4. Require us to delete your personal data or voluntarily cancel your account.

If you want to exercise relevant rights, please use jack@fittop.com to give online feedback to us. To ensure safety, we may require you to verify your identity (for example, require you to provide a written request or otherwise) before processing your request. If we have reasonable grounds to believe that these requests are deceptive, cannot be implemented or damage the privacy rights of others, we will refuse to process the requests.

When you delete or we assist you in deleting relevant information, due to applicable legal and security technology restrictions, we may not be able to delete the corresponding information from the backup system immediately. We will safely store your personal information and restrict any further processing thereof until the backup can be cleared or anonymized.

Before deleting your personal data or canceling your account, please back up and properly keep your account information and other relevant data, and properly keep the transaction vouchers, bills and other materials of products and services, lest you should become unable to enjoy relevant after-sales service or need to pay additional expenses. After your personal data is deleted or your account is cancelled, you may not be able to continue to use our Services, and you will not be able to retrieve any Contents or information in and related to your account.

After you cancel your account, we will stop providing you with products or services, and according to your requirements, we will delete your personal information within 15 working days unless otherwise provided by law.

To the extent required by applicable laws, when Fittop E-Commerce processes your personal data based on your consent, you also have the right to revoke your consent at any time. However, the revocation of consent will not affect the legality and effectiveness of our processing of your personal data based on your consent before such revocation, nor will it affect our processing of your personal data based on other appropriate legitimacy.

V. Protection of personal information of minors

The products and services provided by Fittop E-Commerce are mainly oriented toward adults. If you are a minor under the age of 14, before using our products and / or services, you shall read these guidelines in the company of your guardian, and shall ensure that you have obtained the consent of your guardian before using our Services and providing us with your information. We will focus on protecting the personal information of minors in accordance with relevant national laws and regulations.

If your guardian does not agree that you may use our Services or provide us with information in accordance with these guidelines, please stop using our Services immediately and notify us in time.

For the collection of personal information of minors with the consent of parents or legal guardians, we will only use or publicly disclose this information to the extent permitted by law, expressly agreed by parents or guardians or necessary to protect minors.

If you are the guardian of a minor, please contact us in time if you have any questions about his / her use of our Services or the user information provided by him / her to us. We will protect the confidentiality and security of minors' user information in accordance with relevant national laws and regulations and the provisions of these guidelines. If we find that we have collected the personal information of minors without the prior consent of verifiable parents or legal guardians, we will try to delete the relevant data as soon as possible.

VI. How can Fittop E-Commerce retain and protect your personal data

In principle, the personal information we collect and generate within the People's Republic of China will be stored within the People's Republic of China.

Fittop E-Commerce attaches importance to the security of personal data. We will retain your personal data for the period required for the purposes described in this Policy, unless the retention period needs to be extended or permitted by law. The storage period of data may be different based on different scenarios, products and services.

Fittop E-Commerce shall not be liable for security omissions caused by third parties accessing your personal information due to your failure to maintain the privacy of your personal information. Notwithstanding the foregoing, if any other user of the Internet uses your account without authorization or any other security vulnerability occurs, you shall notify us immediately. Your assistance will help us protect the privacy of your personal information.

VII. Third-party providers and their services

In order to ensure a smooth browsing experience, you may receive contents or network links from third parties outside Fittop E-Commerce and its partners (hereinafter referred to as "Third Parties"). Fittop E-Commerce has no control over such Third Parties. You can choose whether to access the links, contents, products and services provided by Third Parties.

Fittop E-Commerce cannot control the privacy and data protection policies of Third Parties, and such Third Parties are not bound by this Policy. Before submitting personal information to Third Parties, please refer to the privacy protection policies of these Third Parties.

VIII. How to contact us

Address: 5/F, 4/F and 3/F, No. 4, Yifenghua Innovation Industrial Park, Xinshi Community, Dalang Subdistrict, Longhua District, Shenzhen

E-mail: jack@fittop.com

For the sake of security, you may need to provide a written request or otherwise prove your identity. Generally, we will reply within 15 days. If you are not satisfied with our reply, especially if our personal information processing has damaged your legal rights and interests, you can also complain or report to the network, telecommunications, public security and municipal regulatory authorities.

If you consult us, we will provide information on possible applicable complaint channels according to your actualities.

IX. How is this Policy updated

In order to provide you with better service and better user experience, this Agreement will be changed according to business adjustment and changes in laws and regulations or policies. If you continue to use any of our Services or visit our relevant websites after the adjustment or change of the privacy policy, we believe that this means that you have fully read, understood and accepted the revised privacy agreement and are bound by it.

When we want to use the information for other purposes not specified in this Agreement, we will seek your consent again in the form of signing an agreement, providing a pop-up prompt, making an on-site announcement, updating this agreement, etc.

Effective Date of the Update: February 22, 2022